Property Management

OPERATIONS

The day to day business of managing property

  • Distribution of rent bills
  • Distribution of "rent due: pay online" reminders
  • Filling vacancies
  • Customer service
  • Lease renewals
  • Regulatory compliance
  • Fully-integrated information technology and data communications package
  • Fully integrated resident income recertification filings
  • Preparation and electronic transmission of form 50059
  • Dedicated tenant liaison (field tenant complaints, concerns, etc.)
  • Annual notices (rent registration, window guards, & lead paint)

MAINTENANCE

An ounce of prevention is worth a pound of cure

  • Physical property inspection
  • Work order/inventory tracking and control (online, mobile app)
  • Preventative maintenance
  • Apartment turnover
  • Hiring/supervision/training of maintenance staff
  • Annual boiler inspections and filings
  • 24/7 emergency response

COMPLIANCE

Details, details, details… and paperwork

  • Annual re-certification of tax credit units
  • Comprehensive reporting to tax credit investors and agencies
  • Maintain tenant data
  • Supervise annual audits
  • Next available unit rule
  • Monitoring rents to comply with tax credit rules

FINANCIAL

Keeping it coming, watching where it’s going, and planning ahead

  • Rent collection
  • Cash management
  • Planning and budgeting
  • Cost tracking
  • Monthly/Quarterly/Annual complete financial reporting
  • Manage accounts receivable/accounts payable

MARKETING

Rent up

  • Showing properties
  • Advertising vacancies
  • Outreach to local community groups for interested tenants
  • Maintaining waitlist for interested applicants
  • Document processing to determine tenant's eligibility
  • Distributing availabilities list to brokers
  • Posting information and floor plans for available units
  • Provide move-in package, including important contact info & building rules
  • Tenant screening

LEGAL

Sharp suits, sharper elbows

  • Three day notices
  • Petitions/Notice of petitions
  • Collections
  • Landlord-Tenant court proceedings
  • Process service
  • Evictions
  • Holdovers
  • Labor relations/negotiations